---
title: Member Help Center
description: Find answers to common questions about The Rounds, membership eligibility, security, and learning programs.
---

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# The Rounds - Member Help Center 

# Getting Started

**What are “Learning Programs” on The Rounds?**

Learning Programs is our educational arm offering a suite of online learning formats (Ask-The-Expert Forums, Pro Webinars, PulsePoints, Vital Views) led by medical experts. It enables HCPs to engage with timely content, peer interaction, and archived recordings. 

**Who can access Learning Programs?**

Only registered members of The Rounds (healthcare professionals) are eligible to access the full suite of Learning Programs.

**How do I register or enroll?**

Follow these Steps: 

- Sign up for a The Rounds account (if you don’t already have one).
- Once registered, log in and navigate to “Events”
- Enroll in individual events or series

If you run into trouble during registration, please contact support@therounds.com or call +1 (866) 371-0184. 

**Is there a cost to access these learning programs?**

No, programs are free to access for any member of the Healthcare Community. 

**What types of learning formats are available?**

At present, The Rounds offers:

- **Ask-The-Expert Forums** – multi-day discussion style events. 
- **Pro Webinars** – live, on-demand or hybrid expert-led webinars. 
- **PulsePoints** – short, focused video episodes, often with post-event Q&A. 
- **Vital Views** – curated short videos on trending topics. 

**Can I access past events on demand?**

Yes,  we have an on demand section where the recordings of programs are listed, so you can review events you missed or revisit topics. 

**Are all programs live? Can I join late or watch afterward?**

Webinars are live but can be restarted if you wish from the beginning, All Webinars are available on-Demand after the event as well. . Interactive events (e.g. Ask-The-Expert) are best attended within the the active window as that is when Experts are available to answer questions, the content can be reviewed on-demand after the end date. 

**How do I ask questions or interact during sessions?**

During live or hybrid events, you can add a question or comment on the post feed in the Event. In Ask-The-Expert formats, you may pose questions to panelists or participate in comment threads.

**What technical requirements are needed (browser, software, internet speed)?**

Below are the optimal technical environments to use The Rounds.

- Modern browser (Chrome, Firefox, Safari, Edge)
- Stable internet connection (recommended 5 Mbps or higher for video)

**What if I can’t access a session or video (e.g. due to technical issues)?**

Try refreshing the page, checking browser compatibility, or switching network connections. If problems persist, send us and email with a description of the issue and a screenshot to support@therounds.com.

**Can I access Learning Programs on mobile devices?**

Yes, our platform supports mobile browsers. Some formats may be better experienced on a larger screen.

**What if I lose access or forget my login credentials?**

Use the “Forgot Password” link at sign-in, or contact support@therounds.com for assistance.

**Can I share my access or content with colleagues?**

Access is intended for individual licensed HCPs. Sharing credentials or content outside your account is not permitted, there is a share button on individual events and an invite button in the Members section to invite your colleagues to become verified members of The Rounds. 

**How is my privacy handled during sessions?**

We adhere to our Privacy Policy. Participant information is kept confidential. Q&A and discussion posts may be visible to other participants unless otherwise noted.

**How do I contact support?**

Email support@therounds.com Provide your name, account email, and a description of the issue.

**Can I propose a topic or suggest a speaker?**

Absolutely! We welcome suggestions from our community. Please email your idea (topic, potential speakers, relevance) to info@therounds.com

 

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